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The main sins of inhouse marketing

I warn you, dear reader, before you go deeper into this text, that it may be harsh in pronunciation for you in some way and change the standard understanding of marketing work in a given company. This applies especially to entrepreneurs employing many people for marketing departments, as well as marketers without specific areas of activity. I am happy to discuss it, but it is also not my intention to teach anyone. However, I believe that it is worth opening this type of thread, and changing your thinking in this area can help someone.

My conclusions are based on cooperation with nearly three thousand clients that we have had or have had the pleasure to run from the very beginning of
Paraphrase Online. As an organization, we meet dozens of business owners every day and exchange hundreds of emails with people responsible for marketing. We also know everything about budgeting in most industries and about the ratio of marketing expenses to revenues in general. Ultimately, we have a preview of how certain types of activities work, and how others hinder scaling or the ordinary communication flow.

Sin # 1: Marketing specialist

The proverbial marketing specialist is a dinosaur who does not know yet that an asteroid is flying towards him. Once upon a time, a marketing one man show was possible. The competition was smaller, advertising and analytical systems easier to use and offering very limited possibilities. Ba! There were simply fewer advertising channels we needed to know about. Therefore, in many companies, several people could take care of everything and possibly replace each other. Also, hiring someone was much easier due to relatively general market demands. Someone obtained approval from the Management Board, someone launched a prom on FB with a discretionary budget, someone else ordered leaflets or started cooperation with an influencer. There was usually no time for analytics in such a system. Everything was going forward anyway, so for several years no one asked any questions, and marketing departments were covered in a spider web of stagnation.

It ended, however.

Today we are dealing with a completely different battlefield. Every team member must specialize, be well paid, and be good at what they do. It does not have to be a social media ninja or a content visionary of the decade. However, he must be a solid craftsman, which – contrary to appearances – is really difficult to do.

Everyone wants to have everything “here and now” without a minimum of persistence and without working on themselves. Finding people who know Rome wasn’t built in a day is insanely difficult.

Given the current complexity of marketing tools, it is currently not possible to be good at everything. You have to test, search, read and experience to get to know a given platform inside out. And sometimes this is not enough, because there is, for example, an algorithm update or a new company policy and … you have to do it all from scratch, and using old schemes will result in reduced effectiveness.

But why is it necessary to be good at something?

Because there are more and more companies like yours on the market. Because advertising budgets are getting higher and there are more of them. Because the number of advertising space or places does not increase as much as the number of companies that want to develop them. This implies competitiveness that requires optimization of its activities. If we rely on the same behavior for several years, we will consistently lose reach among potential customers.

Sin # 2: Budget

We often come across a situation where a company hired someone to handle Google Ads, with a payout of $ 5,000, spending $ 3,000 or $ 4,000 on the advertising budget alone …

In the case of a paid channel like Google Ads or Facebook Ads, it’s completely absurd. It is not possible to hire a specialist for $ 5,000 who, with such a low budget, will become profitable by optimizing such a campaign. Someone with such skills simply has to earn and spend more in the campaign.

With this type of relationship – where the cost of a person for paid channels is, for example, 50% of the company’s total marketing expenses, it is much better to shift the budget to a proven agency or freelancer. Quite simply – a sensibly targeted budget of $ 3,000, say $ 7,000, instead of $ 3,000, will do a lot better for most industries. Servicing this type of budget in marketing agencies is between 20 and 30% of this sum, so you will close to $ 9,000 for the whole, but you will spend twice as much on pure marketing than if you hire an in-house specialist.

Based on conversations with companies and taking over accounts that were managed in this way, I can guarantee that only then you will feel the real power of paid channels (of course, the budgets given here are hypothetical, because they largely depend on the industry).

Sin # 3: We employ the wrong places

Currently, no company can afford a situation where it relies on only one advertising platform. In the case of giants such as Facebook or Google, we must be ready sometimes for the fact that, for example, the possibility of advertising certain products within them will be limited overnight, as has been the case recently, e.g. with masks or sanitary devices.

There are also topics – such as underwear or dietary supplements that can block accounts for up to several weeks. It happens that even advertising accounts in neutral industries are suspended for a week or two, because the algorithm decided so, and the support was just lazy.

Your customers are also present in more than one channel, and marketing must make sure that you meet them wherever possible, not just where… we consider it best. In the case of outbound marketing, the more often they encounter your homogeneous message, the greater the probability that they will finally decide to buy your product or service. Shopping is definitely more impulsive than measured from top to bottom.

That is why most businesses must diversify the channels of reaching a potential customer. Depending on what we do, what budget we have and what we want to achieve, there is a more or less sensible methodology for selecting people for work. Basically, it can be presented simply by answering the question of who is worth having in the company, and what topics are better to be sent to external entities.

I know a company that has an advertising budget of $ 40,000 per month. At the same time, it employs:
– A social media specialist who runs a FB profile and deals with superficial advertisements.
– A marketing specialist who runs instagram and pinterest, orders printed materials and collects invoices from various subcontractors.
– The second marketing specialist who coordinates the filming and basically also acts as a graphic designer.
– SEO specialist who is also a copywriter, but does not have a separate budget for reasonable linking.
– Marketing Manager who embraces them all and reports them higher.

The total monthly cost of maintaining these employees, in this arrangement, is 38,000 dollars. Therefore, monthly, this company spends ~ $ 80,000 on marketing, of which only half of this money goes to advertising channels. Of course, organic work on Insta, FB, or Pinterest can be worth a lot of money. In general, however – the people from the example – do not even know if what they are doing works …

In such a case, it would be wise to reduce employment by one or two people and leave strategic resources within the company, and release the rest of the funds to additional channels that can only be selected after a meaningful audit of the activities carried out so far. You can also decide on a new division of competences and send specific people to specialized training. In this example, they should probably start with a meaningful web analytics course to delineate further axes for acquiring new competences.

In conclusion, in most cases, it will be a good idea to have a mix that will accommodate both internally employed specialists and agencies that can provide selected services. What is most important in this system, however, is the fact that in the end the costs of servicing and maintaining agencies and specialists do not exceed 30% of the company’s total marketing budget. If we hire for a company, remember that it should give us a specific skill due to its presence. The fact that we add an additional person to the project does not mean that the project will speed up and will have a positive impact on its effectiveness. It could, in principle, be the other way around.

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